The Historic Magnolia House Inn and Events Center | Policies & FAQ's

Magnolia House Inn

Policies & FAQ's

Check-In and Check-Out

Check-in time is 4:00 pm.
Check-out time on the day of your departure is 10:30 am. In an effort to best accommodate your travel needs, we occasionally can provide early check-ins starting at 1:00 pm. We ask that you call to check on availability 24 hours in advance. 336.617.3382

Reservation Deposits

Upon making a reservation, Additional add-ons are charged at the time they are ordered. A single night’s stay is charged 100% when the reservation is made.

Smoking Policy

THIS IS A NON-SMOKING FACILITY & GROUNDS. Those choosing to disregard our policy will be asked to leave without refund, and a $500 cleaning fee will be charged to the credit or charge card on file, as well as an extra night’s charges, if necessary, in order to air the room to make it acceptable for incoming guests.

Damage to Property

There will be a minimum $500 fee assessed for room damage.
Accepted methods of payment are: Visa, MasterCard, American Express, Discover.

Miscellaneous

Children over 10 are welcome to stay with their parents. Please note our maximum occupancy per room is two guests except for The Carlotta which occupies 4 guests.

Pets also are not appropriate at our inn. Please call us for a recommendation for boarding your pet.

ADA Accessibility

This property is registered on the National Historic Registry. Accommodation for non-ambulatory persons is limited. All our bedrooms are on the second floor with only stairs as access.

Minimum Night Stay

A two-night minimum is required for all Saturday night bookings, holidays, and special events on weekends

General Information

Gratuities for our housekeeping staff are left to your discretion.

The Historic Magnolia House gift certificates are available.

Rates are subject to changes without notice. 13 days prior to arrival the most recently retained credit card will be charged any remaining balance.

COVID 19

We’re the Ideal Social Distancing Getaway – We’ve always thought we were the perfect antidote to the hustle and bustle of the busy city and suburban life. Now we know it is. Our guest rooms make social distancing easy and natural. Your visit to The Historic Magnolia House will feel safe and secure. And because we are a private property, we can easily manage the flow of guests and other visitors to protect your privacy and health. We are following the latest guidance from the NC Department of Health and Human Services.

At this time, we do require COVID19 Vaccinations/Boosters upon checkin.

Our Commitment to You

We are taking the following steps to optimize safety:

  • We are following recommended social distancing practices, including no-contact behaviors with guests.
  • Sanitizing surfaces continuously and defogging of the facility.
  • Frequently washing hands and using hand sanitizer when necessary.
  • Maximizing natural ventilation in all spaces when practical.

General Protocols

We look forward to welcoming you to our historic property. While your overall experience will be as delightful as usual, here is what you should expect:

Guest room management that allows maximum time between guest stays.

A modified arrivals process that follows social distancing guidelines. Upon check-in, we will no longer give a tour of the building as they will be self-guided throughout our living museum, and all required information about your stay will be in your room or upon check-in

You do not have to visit the front desk upon departure.  Please call or text us on the number we will provide you with and let us know you are leaving.  Make sure we have your email address on file so we can send you a folio.

Hand sanitizer stations are located throughout the property.

Our Housekeeping Protocols

We have always prided ourselves on maintaining a pristine environment for your enjoyment. At The Historic Magnolia House, we’re doubling down by:

Enhanced cleaning protocols in all common spaces and continual cleanings of high-touch surfaces throughout the day.

Zero contact daily room refresh: Upon request, we will leave linens, towels, and amenities at your door.  If you are staying more than 2 nights, upon request we can have the housekeeping staff change the linens and towels and clean the room.  

What We Ask of You

If during your stay you fall ill, we request that you seek immediate medical attention and notify us.

If before your visit you are not feeling well and show any symptoms of Covid-19 (fever, dry cough, shortness of breath, loss of taste or smell), please stay home and stay safe. We will happily re-book your stay or provide a gift certificate.

If you need to change your reservation, we are more than happy to move you to a different date that is available. We understand these are unprecedented times and we will make every effort to accommodate you as best we can. Please review our Cancellation Policy.

Thank You

WE LOOK FORWARD TO YOUR VISIT

As a local small business, we are so thankful for any and all support our guests continue to give us! If you would like to stay with us but are unsure of a future date, please consider purchasing a gift certificate to use at a later time. As our current situation changes, we will keep you abreast of any changes here at the Inn. In the meantime, we would love to hear from you! Please show your love on any of our social media platforms.

Sincerely, The Magnolia House Family

Cancellation Policy

For Individual room bookings, should you have to change or cancel your reservation for any reason, we require at least 15 days advance notice and 30 days advance notice for high season. With the proper notice, we will refund your deposit, less a $50 credit card processing fee. For full or partial reservations canceled or change of date within 15 days (or 30 days for high season) of your reserved arrival date, you will be charged for the full amount of the reserved stay. Because of our limited rooms, cancellations affect us significantly, we do not over-book, as large hotels do. We must enforce our cancellation policy. If you are worried about having to cancel for any reason, we recommend you purchase travel insurance through a third party for your own financial protection.

For Entire Home Bookings, should you have to change or cancel your reservation for any reason, we require at least 60 days advance notice and 90 days advance notice for high season. With the proper notice, we will refund your deposit, less a $50 credit card processing fee. For reservations canceled within 60 days (or 90 days for high season) of your reserved arrival date, you will be charged for the full amount of the reserved stay. Because of our limited rooms, cancellations affect us significantly, we do not over-book, as large hotels do. We must enforce our cancellation policy. If you are worried about having to cancel for any reason, we recommend you purchase travel insurance through a third party for your own financial protection.

Cancellations for Additional Add-Ons Cancellation with less than 30 days of the arrival date will incur a 50% charge.